Bees

How can we help you today?

Have a question? We've gathered some of the most common questions below. 

Can't find what you need here? There's more help and information in our app. You can visit the Help Centre where you'll find useful articles on a wide range of topics, or you can chat with BeeBot, your very own virtual assistant who'll find the best way to answer your question.

transfer-icon Moved from The Nottingham? arrow faqs-phone Downloading the app arrow faqs-person Opening an account arrow faqs-cog-icon Managing your account arrow faqs-piggybank About the Lifetime ISA arrow faqs-beehive About Beehive Money arrow faqs-person Contact Beehive Money arrow

Top Questions

How do I access my account for the first time?

To access your account for the first time you need to check your emails. We've emailed you a link and security code. Simply tap the link in the email and enter the code, together with your registered email address. 

You'll then need to enter a one-time passcode that we'll text to you - this is to check we've got the right mobile number. You can then create a password and choose your security questions to keep your account safe.

I can’t find the email with a code

As a Beehive Money or Lifetime ISA customer you will have received an email from us with your code. Please look in your junk folder to make sure it's not in there. If you still can’t find it and are an existing customer, click here. Just enter your registered email address and tap ‘send me another email'.

Can I open a new savings account?
Absolutely. Once you have accessed the new Beehive Money app, you will be able to see the accounts we currently have available and if you meet the criteria you will be able to easily open any of them.
How do I withdraw from my Lifetime ISA
You’ve worked hard to save your deposit into your Lifetime ISA but what next? Here’s a step-by-step guide to using your savings to buy your first home.

Need help?

Visit the help centre

Download or open the Beehive Money app and visit the Help Centre. You'll find lots of articles on a whole range of topics, from managing your existing Beehive account through to opening a new one! And if you still need more help you can start a chat with BeeBot, your virtual online assistant.

Get the app arrow

Chat with BeeBot

You can chat with BeeBot, your very own virtual assistant, in the Beehive app. Simply tap the chat icon on the app screen. Ask a question and BeeBot will help you find the answer or give you options to chat or message with one of our Customer Advocates.

Get the app arrow