Supporting our members

Looking for information or need further assistance with a new or existing mortgage? Do you need support with your savings? Search our help and support guides or find information you need in our frequently asked questions.

Support with a new mortgage

If you’ve never had a mortgage before and are confused with the jargon often used and want to learn more, or you'd like to know how to apply for a mortgage or how much it's likely to cost you each month, then we have plenty of guides and information for you.

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Support with an existing mortgage

If you've taken out a mortgage through our partner Mortgage Advice Bureau and have any questions that you'd like to speak about, or if your deal is close to expiring, find the information you need here.

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Support with your savings

We know that choosing the right account may be difficult, which is why we've created a range of handy guides to help you on your savings journey. Learn the differences between accounts, read our savings FAQs or read about the Personal Savings Allowance in our savings support area.

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Financial support

We understand at times you may experience difficulties with your finances and may struggle to manage your money. Here you can find organisations that offer free, independent and confidential money and debt advice.

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Support with everyday life

Looking after members is important to us, especially when they're experiencing difficult times. In some cases, there are other organisations that might be better placed to support you, depending on your situation.

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Make a complaint

Here at Beehive we aim to provide you with the highest levels of service. However, if you feel our service falls short of your expectations, we've outlined the process that takes place in this instance.

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Psst! Here's the important part

Your home may be repossessed if you do not keep up repayments on your mortgage. 

There may be a fee for mortgage advice. The actual amount you pay will depend on your circumstances. The fee is up to 1.00%, but a typical fee is 0.30% of the amount borrowed.

You may have to pay an early repayment charge to your existing lender if you remortgage.

Some buy-to-let mortgages are not regulated by the Financial Conduct Authority.

There is no guarantee that it will be possible to arrange continuous letting of the property, nor that rental income will be sufficient to meet the cost of the mortgage.