How do I change my password?
Select My Details from the main menu and click Change Password. We will send you a text message with a passcode that you will need to enter before the change is made. You will need to enter your existing password and your new password twice before saving. We will send you an email to confirm that your... Read More
How do I make a withdrawal?
On the individual account page select the tab Move Your Money. You will see three requirements:
Which account is the money coming from
The From Account will automatically default to the account you are on, but you will be able to change this if you have more than one account by clicking on the from... Read More
I’m being asked for a mobile phone number but I don’t have one
To protect your account, we have included a security feature which means you will need your own mobile phone number to complete certain activities within your account.
So, for example before you can withdraw your money we will send a passcode to your mobile phone, which will need to be entered... Read More
I can't find my unique account activation code
When you register your account you'll need to enter an activation code. We sent you a code when we recently wrote to you - it was included at the bottom of the letter.
If you have lost this letter please call our customer service team on 0344 481 0933 to find out what your activation code is.
Our... Read More
I clicked the activation link but I can not see anything
The activation email is only valid for one click. If you do not complete your activation straight after clicking, you will have to get another activation link emailed to you.
Just call our customer service team on 0344 481 0933, who are available six days a week, Monday to Thursday 8am – 7pm, Friday... Read More
I live in an area with poor mobile phone reception
Our security features means we have to send out a
passcode to customers before they can complete transactions online. If you have poor mobile phone reception it may mean you will not receive your password within the 15 minute window allocated to making transactions.
If this is the case you can... Read More
If you have a fixed rate account, this is the date your account is due to mature.
Mutual building society
A mutual building society is owned by its customers and run for their benefit. Unlike banks, there’s not a focus on driving profit to pay external shareholders. Beehive Money is part of Nottingham Building Society which is a mutual building society.