Frequently
Asked Questions

Terms and conditions

Terms and conditions are the rights and responsibilities of what you and we agree to keep to when opening and managing your account. Before you can submit an application for an account you must read the terms and conditions associated to it.

Variable rate

A variable rate means the interest rate of an account can be changed by us at any time.

What are account transactions?

Account transactions are a view of all the money that has been paid in or transferred out of your account, including withdrawals to your nominated account. It also shows the interest that has been paid into the account. To view your account transactions, from the account summary page (the page you see... Read More

What happens when my account matures?

If you have a fixed term account we will email you prior to your account maturing.  As a valued customer we will give you options to reinvest your money into another account. When you log in and select Manage account on your maturing account, you will be shown the options that are available to you... Read More

What is a nominated bank account?

When you open your account with us you will be asked to give us details for your nominated bank account. This is the main external bank or building society account any withdrawals you make will go to. Your nominated bank account has to be in your name, or if a joint account, must have at least the primary... Read More

What is a secure message?

If we want to communicate with you about your account we will send you a secure message that you can only see if you log into your account. We will send you an email to inform you that a message is waiting. When you log in to your account there will be a notice at the top of the page to inform you that... Read More

What is 'My Messages'?

If you want to send us messages about your account and be confident that they are secure you can use My Messages. From here you can send messages and read responses we have sent.

When will deposits show in my account?

When you transfer money to your Beehive Money account, the funds will be available within 2-24 hours.

Why do I need my own email address?

Email addresses are used to log into your account. Sole and joint account holders will each be required to have an individual email address and set up individual log ins.

Why do I need to provide my National Insurance number and phone number at activation?

This is information that's unique to you, so will help us to confirm who you are; both at account activation and in the future.