Frequently
Asked Questions

Why do I need my own email address?

Individual email addresses are required as you must each have your own log in to access your details. Sole and joint account holders will each be required to have an individual email address and set up individual log ins.

Will I be informed when the interest rates change?

When we make a change to interest rates, we will send you a secure message informing you of the change. We send you an email to inform you that you have an important secure message. The message will explain when the change will happen and what the new rate will be.

Withdrawing your money

If you would like to make a withdrawal, please carry out the following steps: Log into your account. Click on the tab titled Account Summary. Click on to the button called Manage Account. Here you will see three tabs titled Account Statement, Move your money and Account details.  Click... Read More

Last updated: 19/03/2020 at 11:38

Coronavirus update

Coronavirus update For the latest information on Coronavirus, click here.
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