Activating your new Beehive Money account

Browser compatibility

The best browser to view Beehive Money in is Chrome. This is a free Google browser and helps enhance your experience on the internet, particularly if you use an iPad or similar tablet. Your browsers will look like this on your desktop or portable device. If you are not already using Chrome you... Read More

Checking your personal details when registering

As part of the registration you need to ensure we have a mobile phone number and email address for you. We hold this information for the majority of customers but if not we will prompt you with the information needed in order to register.

Forgotten username

When registering with Beehive Money you will be asked to set a username that’s familiar and unique to you. Should you forget your username you will need to answer a series of security questions for us to release the username to you. One of the responses is your date of birth. You can use the calendar... Read More

I’m being asked for a mobile phone number but I don’t have one

To protect your account, we have included a security feature which means you will need your own mobile phone number to complete certain activities within your account.   So, for example before you can withdraw your money we will send a passcode to your mobile phone, which will need to be entered... Read More

I'm having problems seeing the site on my mobile phone

The website has been built to work best when viewed in landscape mode.  If you are holding your phone in portrait mode turn it 90 degrees to see the full Beehive Money functionality.

I can't find my unique account activation code

When you register your account you'll need to enter an activation code. We sent you a code when we recently wrote to you - it was included at the bottom of the letter.  If you have lost this letter please call our customer service team on 0344 481 0933 to find out what your activation code is.  Our... Read More

I clicked the activation link but I can not see anything

The activation email is only valid for one click. If you do not complete your activation straight after clicking, you will have to get another activation link emailed to you. Just call our customer service team on 0344 481 0933, who are available six days a week, Monday to Thursday 8am – 7pm, Friday... Read More

I live in an area with poor mobile phone reception

Our security features means we have to send out a passcode to customers before they can complete transactions online. If you have poor mobile phone reception it may mean you will not receive your password within the 15 minute window allocated to making transactions.  If this is the case you can... Read More

My partner has received an email but I haven’t

Emails will be sent out throughout the day, so your email may arrive later.  If you still have not received an email it could be for one of two reasons:  With Beehive Money everyone must have their own log in details. If you have a joint account and previously used a single email address,... Read More

Setting your password

Passwords must be at least 10 characters long and must contain at least one upper and lower case letter and a number.