The best browser to view Beehive Money in is Chrome. This is a free Google browser and helps enhance your experience on the internet, particularly if you use an iPad or similar tablet.
Your browsers will look like this on your desktop or portable device.
If you are not already using Chrome you... Read More
Checking your personal details when registering
As part of the registration you need to ensure we have a mobile phone number and email address for you. We hold this information for the majority of customers but if not we will prompt you with the information needed in order to register.
When registering with Beehive Money you will be asked to set a username that’s familiar and unique to you. Should you forget your username you will need to answer a series of security questions for us to release the username to you.
One of the responses is your date of birth. You can use the calendar... Read More
I’m being asked for a mobile phone number but I don’t have one
To protect your account, we have included a security feature which means you will need your own mobile phone number to complete certain activities within your account.
So, for example before you can withdraw your money we will send a passcode to your mobile phone, which will need to be entered... Read More
I can't find my unique account activation code
When you register your account you'll need to enter an activation code. We sent you a code when we recently wrote to you - it was included at the bottom of the letter.
If you have lost this letter please call our customer service team on 0344 481 0933 to find out what your activation code is.
Our... Read More
I clicked the activation link but I can not see anything
The activation email is only valid for one click. If you do not complete your activation straight after clicking, you will have to get another activation link emailed to you.
Just call our customer service team on 0344 481 0933, who are available six days a week, Monday to Thursday 8am – 7pm, Friday... Read More
I live in an area with poor mobile phone reception
Our security features means we have to send out a
passcode to customers before they can complete transactions online. If you have poor mobile phone reception it may mean you will not receive your password within the 15 minute window allocated to making transactions.
If this is the case you can... Read More
Setting your password
Passwords must be at least 10 characters long and must contain at least one upper and lower case letter and a number.
Setting your username
Before you can start using your Beehive Money account you will need to set your username. You will use this together with your password to log into your account.
Your username must be between 8-10 characters and should contain only letters and numbers, any other characters are not allowed.
Before... Read More