I don’t have
a mobile phone

To protect your account, we have included a security feature which means you will need your own mobile phone number to complete certain activities within your account.  

So, for example before you can withdraw your money we will send a passcode to your mobile phone, which will need to be entered before we release your money. If you haven’t got a mobile phone please call our customer service team and we can discuss the options.  

Our customer service team can be contacted on 0344 481 0933, six days a week, Monday to Thursday 8am – 7pm, Friday 8am – 6pm and Saturday 9am – 12.30pm.

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Last updated: 12/12/2019 at 09:39

Customer notice

CUSTOMER NOTICE Please note our customer service team will be unavailable from 12.30pm on 24th December through to 9am on 27th December

We apologise for any inconvenience this may cause

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