I have poor mobile
phone reception

Security features we have in place mean we have to text you a passcode before you can complete transactions online. If you have poor mobile phone reception it may mean you will not receive your passcode within the 15 minute window allocated to making transactions. 

If this is the case you can call our customer service team on 0344 481 0933 and we can use alternative methods to process your request.

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Last updated: 19/03/2020 at 11:38

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