We will always send you services messages but if you wish to change your marketing preferences you can do by logging into your account, going to My details and clicking Change marketing preferences. Here you will be able to select how you would like us to market to you.
On the individual Account page, select the Move Your Money tab. You will find the options to close the account here. We’ll send you an email to confirm your closure request. We will also send you an SMS with a password that you will need to enter successfully to complete the closure. We will then... Read More
You can see your interest rate on the account summary page and if you select a particular account it will be displayed in the top left section of the page.
To open another account just login and select Open New Account from the menu. Then select the product you are interested in and click Apply. As we already hold the information about you that we need, it will only take a few moments to complete the application and open another account with us.
If you need to change your home address you will need to send us a secure message telling us your new address.
Your nominated bank account is the external bank account that your money will be transferred to and from. If you wish to change this account, select My Details from the main menu and click Change nominated bank account. Enter your bank account details and submit. We will send you an email to confirm... Read More
If you have a fixed term account you can change the account your interest is paid into. Select the account, and click the tab Account Details. At the bottom of the page you will be able to change the account your interest payments are made, either to your nominated bank account or to the fixed term account.
Select My Details from the main menu and select Change email address where you will need to enter your new email address. We will send you an SMS with a passcode that you will need to enter before the change is made. We will send an email to your old and new email addresses to confirm the change has... Read More
Select My Details from the main menu and click Change phone number. You will need to submit your new mobile number and one of our customer service team will contact you on your new number to confirm the change. You will be sent an email to inform you that you have requested to change your phone number.
Select My Details from the main menu and click Change Password. We will send you a text message with a passcode that you will need to enter before the change is made. You will need to enter your existing password and your new password twice before saving. We will send you an email to confirm that your... Read More
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Last updated: 17/01/2019 at 11:31