Managing Your
Personal Details

Can I change my marketing preferences?

We will always send you services messages but if you wish to change your marketing preferences you can do by logging into your account, going to My details and clicking Change marketing preferences. Here you will be able to select how you would like us to market to you.

How to apply for another account

To open another account just login and select Open New Account from the menu. Then select the product you are interested in and click Apply. As we already hold the information about you that we need, it will only take a few moments to complete the application and open another account with us.

How do I change my correspondence address?

If you need to change your home address you will need to send us a secure message telling us your new address.

How do I change my nominated bank account?

Your nominated bank account is the external bank account that your money will be transferred to and from. If you wish to change this account, select My Details from the main menu and click Change nominated bank account. Enter your bank account details and submit. We will send you an email to confirm... Read More

How do I change my email address?

Select My Details from the main menu and select Change email address where you will need to enter your new email address. We will send you an SMS with a passcode that you will need to enter before the change is made. We will send an email to your old and new email addresses to confirm the change has... Read More

How do I change my mobile phone number?

Select My Details from the main menu and click Change phone number. You will need to submit your new mobile number and one of our customer service team will contact you on your new number to confirm the change. You will be sent an email to inform you that you have requested to change your phone number.

How do I change my password?

Select My Details from the main menu and click Change Password. We will send you a text message with a passcode that you will need to enter before the change is made. You will need to enter your existing password and your new password twice before saving. We will send you an email to confirm that your... Read More

Removing a joint account holder

If you need to remove an account holder from your joint account you will need to call our customer service team. You can call them on 0344 481 0933. Our customer service team are available six days a week, Monday to Thursday 8am – 7pm, Friday 8am – 6pm and Saturday 9am – 12.30pm.