Can I change my marketing preferences?
We will always send you service messages but if you wish to change your marketing preferences you can do this by logging into your account, going to My details and clicking Change marketing preferences. Here you will be able to select how you would like us to communicate with you.
How to apply for another account
To open another account, log in and select Open new account from the menu. Then select the product you are interested in and click Apply. It will only take a few moments to complete the application and open another account with us. There is no limit to the number of accounts you hold with us as... Read More
How do I change my nominated bank account?
Your nominated bank account is the external bank account that your money will be transferred to and from. If you wish to change this account, select My details from the main menu and click Change nominated bank account. Enter your new bank or building society account details and click submit. We will... Read More
How do I change my email address?
Select My Details from the main menu and select Change email address where you will need to enter your new email address. We will send you a text message with a passcode that you will need to enter before the change is made. We will send an email to your old and new email addresses to confirm the change... Read More
How do I change my mobile phone number?
Select My Details from the main menu and click Change phone number. You will need to submit your new mobile number and one of our customer service team will contact you on your new number to confirm the change. You will be sent an email to inform you that you have requested to change your phone number.
How do I change my password?
Select My Details from the main menu and click Change Password. We will send you a text message with a passcode that you will need to enter before the change is made. You will need to enter your existing password and your new password twice before saving. We will send you an email to confirm that your... Read More
Removing a joint account holder
If you need to remove an account holder from your joint account you will need to call our customer service team on 0344 481 0933.