My partner received
email but I haven't

Emails will be sent out throughout the day, so your email may arrive later. 

If you still have not received an email it could be for one of two reasons: 

  1. With Beehive Money everyone must have their own log in details. If you have a joint account and previously used a single email address, the secondary account holder will not receive an email until they provide an alternative email . You can call our customer service team and provide a different email address. As soon as you do that you will receive an email with an activation link. 

  2. The email may have gone into your junk folder. Please check this and if you still can’t see it call our customer service team. 

Our customer service team can be contacted on 0344 481 0933, six days a week, Monday to Thursday 8am – 7pm, Friday 8am – 6pm and Saturday 9am – 12.30pm.


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